FAQ Topics
Quick answers, helpful guides and expert support, all in one place.
Quick answers, helpful guides and expert support, all in one place.
Delivery
Everything you need to receive your order with confidence, including delivery options, tracking and any restrictions that may apply.
Track an Order
See the latest progress of your delivery using your order number and delivery postcode here. You will receive an email to let you know when your order has been dispatched with tracking information. If you are a registered customer, you can track your DPD order through My Account.
Delivery & Restrictions
We deliver to most parts of the UK, but there are some areas where we can’t deliver or offer a restricted service. You’ll see if we deliver to your chosen delivery address at checkout. Before ordering, please check whether any postcode, product-size or location restrictions apply. Delivery is normally limited to eligible UK mainland addresses unless stated otherwise. Some large or bulky items may also have additional delivery restrictions.
Free Delivery
We offer free delivery on most orders over £100. Orders are sent on a free 48 hour delivery service.
Next Day & Choose a Day
Need your order sooner? See the upgraded choose a day weekday and weekend options available for eligible products. Available choices and charges are shown at checkout. Our cut off for next day delivery is 3pm.
Local Van Delivery
Your TV or large appliance will be delivered by our local van team to your room of choice. We’ll call you on the day of delivery to let you know when to expect us.
Can You Take Away My Old Appliance?
Your TV or large appliance will be delivered by our local van team to your room of choice. We’ll call you on the day of delivery to let you know when to expect us.
Do You Offer Installation?
Installation is only available on our local deliveries in Carlisle and Workington. We do not currently offer installation outside these areas.
Returns and Refunds
Changed your mind or need help with an item? Start here and we will help resolve things as quickly and simply as possible.
Wanting to Return an Item Within Our 30 Day Return Policy?
Contact Customer Services before sending anything back. We will confirm the correct return route and provide a Returns Authorisation Number where required.
Received a Faulty, Damaged or Wrong Item?
In the unlikely event you have a problem with your delivery, please contact our Customer Service Department within 72 hours of the delivery.
Wanting to Check the Status of a Refund?
Refund timings can vary depending on the return and original payment method.
Want to See Our Returns Policy?
Check eligibility, timescales, item condition requirements and exclusions before arranging a return. Bespoke, custom-made and special-order products may be excluded.
Wanting to Exchange an Item for Something Else?
To exchange a product, contact us before returning it. We will confirm availability and explain the quickest way to arrange the exchange.
Warranty
Find out what cover is included with your product and what to do if it develops a fault during or after the warranty period.
Do I Have to Register My Warranty?
Your invoice is your proof of purchase. Some manufacturer promotions may require separate registration, so check the product page, invoice and manufacturer terms.
Manufacturer Warranty
Check the standard warranty period supplied by the manufacturer for your product and find the relevant manufacturer contact information. If your product should fail within the warranty period, please contact our Customer Service Department.
Out-of-Warranty Claims
Even if your warranty has expired, our team may be able to advise on manufacturer repair options, spare parts or a suitable replacement.
Payments and Promotions
Find clear information about payment methods, finance and promotional codes before placing your order.
Payment Methods Accepted
Pay securely using the payment methods displayed at checkout. We accept Visa (debit & credit cards), Mastercard’s (debit and credit cards), PayPal, PayPal Credit, American Express, Apple and Google Pay and bank transfer.
PayPal Finance
Eligible customers can apply to spread the cost using the finance choices displayed at checkout. All credit is subject to status and provider terms. If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments. Credit subject to status. Terms and conditions apply.
Promotional Codes
Enter your voucher code in the promotional code box at basket or checkout. Codes may be subject to minimum spends, product exclusions, expiry dates and one-code-per-order rules.
Orders and Accounts
Manage an existing order, check product availability or update your email preferences.
Change or Cancel Your Order
Contact us immediately if you need to amend or cancel an order. Once an item has entered dispatch, changes may no longer be possible and a return may be required.
Missing, Incomplete or Damaged Orders
Check all packaging carefully, then contact us with your order number and details of what is missing or damaged. Please include photographs where appropriate.
Track Your Order
Use the online order lookup on our website homepage entering order number and either order email address or postcode. We also send courier tracking links sent in your dispatch confirmation email.
Products Showing Out of Stock
Availability can change quickly. Contact our sales team for expected stock dates, alternatives or help finding a similar product.
Purchase History
Sign in to your account to view online orders placed while logged in. Guest orders can be found using the order lookup form.
Unsubscribe From Emails
Use the unsubscribe link at the bottom of any marketing email. Please allow a short period for your preferences to update across all campaigns.
Sales Advice and Services
Get personal advice from people who know the products. We can help with a single purchase, a complete system or an installation project.
Quote Before Purchase
Planning a system or buying several products? Ask for a personalised package quotation based on your room, budget and requirements.
Talk to an Expert
Speak with our experienced team for straightforward product advice, compatibility checks and help choosing the right solution.
PayPal Finance
Explore ways to spread the cost on qualifying purchases. Finance is subject to status and the lender’s terms and conditions. We offer interest free finance from 6 months to 36 months on qualifying orders over £500 terms and conditions apply.
Price Match
Seen a better offer from an authorised UK retailer? Submit the product and competitor details and we will see whether we can match or improve it.
PT VIP
Join the Peter Tyson VIP Club for member updates, offers and early access to selected promotions and an extra 10% off our clearance.
Still need help?
Our Customer Services team is available Monday to Friday, 9am to 4pm, excluding bank holidays. Please include your order number and product description so we can help
Contact Customer Services
Use the online service enquiry form. Online enquiries are normally answered within two working days.