Customer Service & Help Centre

You can follow your delivery using your order number and delivery postcode. We will email your tracking details as soon as your order has been dispatched. Registered customers can also track DPD orders in My Account.

We deliver to most UK addresses, although restrictions may apply to some postcodes, locations and larger products. Enter your address at checkout to see the options available for your order.

Enjoy free 48-hour delivery on most orders over £100. If you need your order sooner, faster delivery options may be available at checkout.

Choose a weekday or weekend delivery date for eligible products. Available dates and charges are shown at checkout. Order by 3pm for next-day delivery where available.

Select collection at checkout, enter your postcode and choose a convenient collection point. This is usually a 48-hour service. We will email you when your order is ready, with your collection barcode, location and the identification you will need. If you provide a mobile number, we will also send you a text.

You can request a return within our 30-day returns period. Please contact Customer Services before sending anything back. We will confirm the right return method and provide a Returns Authorisation Number if needed.

If an item arrives faulty, damaged or is not what you ordered, please contact Customer Services within 72 hours of delivery. Have your order number and photographs ready where possible.

Enjoy free 48-hour delivery on most orders over £100. If you need your order sooner, faster delivery options may be available at checkout.

Check return eligibility, timescales, condition requirements and exclusions before arranging a return. Bespoke, custom-made and special-order products may be excluded.

Please contact us before returning an item for exchange. We will check availability and explain the quickest way to arrange it.

Pay securely using Visa debit or credit, Mastercard debit or credit, PayPal, PayPal Credit, American Express, Apple Pay, Google Pay or bank transfer. The methods available for your order will be shown at checkout.

Check the standard manufacturer warranty for your product and find the relevant contact details. If your product develops a fault within this period, our Customer Services team is here to help.

Selected new products bought directly from petertyson.co.uk include a free Peter Tyson extended warranty. Eligibility and cover vary by product and are shown on the product page and your invoice. If a fault develops after the manufacturer warranty has ended but within the extended period, please contact us.

If your warranty has ended, we may still be able to help with manufacturer repairs, spare parts or a suitable replacement.

Pay securely using Visa debit or credit, Mastercard debit or credit, PayPal, PayPal Credit, American Express, Apple Pay, Google Pay or bank transfer. The methods available for your order will be shown at checkout.

Eligible customers can apply to spread the cost using the finance options shown at checkout. Available instalment plans depend on your basket. Credit is subject to status and the provider’s terms and conditions.

Enjoy free 48-hour delivery on most orders over £100. If you need your order sooner, faster delivery options may be available at checkout.

Please contact us as soon as possible if you need to change or cancel your order. Once it has entered dispatch, we may be unable to make changes and a return may be needed.

Please check all packaging carefully, then contact us with your order number and details of the issue. Include photographs where possible.

Availability can change quickly. Our sales team can check expected stock dates, recommend alternatives or help you find a similar product.

Sign in to My Account to view online orders placed while logged in. If you checked out as a guest, use our order lookup instead.

Select the unsubscribe link at the bottom of any marketing email. Please allow a short time for your preferences to update across all campaigns.

Planning a complete system or buying several products? Ask us for a personalised package quote based on your room, budget and requirements.

Speak to our experienced team for clear product advice, compatibility checks and help choosing the right solution.

Spread the cost over 6 to 36 months on qualifying orders over £500. Finance is subject to status and the lender’s terms and conditions.

Found a better offer from an authorised UK retailer? Send us the product and competitor details and we will see whether we can match or improve it.

Tell us about your existing equipment and we will confirm whether it is eligible and provide a valuation. If you accept, we can collect it for £20. Once we have received the item and confirmed its condition, we will issue your agreed refund.

Hear and compare products in our Carlisle or Newcastle demonstration rooms. Bring your favourite music and our team will tailor the session around what matters to you.

Join for member updates, selected offers, early access to promotions and an extra 10% off clearance products.