

Samsung VS28C9784QK Bespoke Jet AI Cordless Stick Vacuum Cleaner
All the information below is valid for purchases made on or after 01/07/2025. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service
Our warranty table indicates the standard warranty period supplied by each manufacturer along with where to claim your warranty, if needed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs & Appliances, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
If you have a fault with a product, please see our Service and Returns Policy
Standard Items (DPD)
Usually bookshelf speakers*
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Standard Deliveries Order by 3pm Mon-Fri |
Free 2 Weekday Delivery |
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Express Deliveries Order by 3pm Mon-Fri |
Next Weekday or Choose-a-Day Standard - £10 for the first box + £3 per additional box Next Weekday or Choose-a-Day Pre-12pm Noon - £15 for the first box + £3 per additional box |
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Weekend Deliveries Order by 3pm Friday |
Saturday or Sunday - £15 for the first box + £3 per additional box |
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Remote & Off-Shore Region Deliveries Order by 3pm Mon-Fri |
2 Weekday Remote Service - £20 for first 2 items + £9 per additional box 2 to 5 Weekday Off-Shore Service - £30 for first 2 items + £9 per additional box |
Medium Sized Items (FEDEX)
Usually TVs under 60" or £1000, and most floorstanding speakers*
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Standard Deliveries Order by 3pm Mon-Fri |
Free 2 Weekday Delivery |
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Express Deliveries Order by 3pm Mon-Fri |
DPD Freight - Next Weekday or Choose-a-Day Delivery - £20 per box FedEx - Next Weekday or Choose-a-Day Delivery - £20 per box |
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Weekend Deliveries Order by 3pm Friday |
DPD Freight - Saturday or Sunday Delivery - £35 per box FedEx - Weekend deliveries unavailable |
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Remote & Off-Shore Region Deliveries Order by 3pm Mon-Fri |
DPD Freight - 2 Weekday Remote Service - £20 for first 2 boxes + £9 per additional box DPD Freight - 2 to 5 Weekday Off-Shore Service - £30 for first 2 boxes + £9 per additional box FedEx - Remote deliveries unavailable |
Large or Heavy Items (BJS)
Usually TVs over 60" or £1000, and heavy separates over 35kg*
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Standard Deliveries Order by 3pm Mon-Fri |
ArrowXL - Diary Booking Service (2 Weekday Minimum): White Goods Delivery - £35 per box White Goods Delivery & Recycling - £55 per box (Dishwashers & Laundry White Goods only) Television Delivery - Free BJS - 3 to 5 Weekday: White Goods Delivery - £35 per box White Goods Delivery & Recycling - £70 per box (Dishwashers & Laundry White Goods only) Television Delivery - Free |
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Express Deliveries Order by 3pm Mon-Fri |
ArrowXL - Next Weekday: White Goods Delivery - £45 per box White Goods Delivery & Recycling - £65 per box (Dishwashers & Laundry White Goods only) Television Delivery - £10 per box BJS - Express deliveries unavailable |
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Weekend Deliveries Order by 3pm Friday |
ArrowXL - Saturday: White Goods Delivery - £50 per box White Goods Delivery & Recycling - £70 per box (Dishwashers & Laundry White Goods only) Television Delivery - £15 per box BJS - Weekend deliveries unavailable |
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Remote & Off-Shore Region Deliveries Order by 3pm Mon-Fri |
Unfortunately, delivery of these product types is not available to remote locations |
Pallet Sized Items (PALLETFORCE)
Usually large/high-end floorstanding speakers or subs*
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Standard Deliveries Order by 3pm Mon-Fri |
2 Weekday Kerbside Delivery - £50 per box |
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Express Deliveries Order by 3pm Mon-Fri |
Express deliveries unavailable |
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Weekend Deliveries Order by 3pm Friday |
Weekend deliveries unavailable |
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Remote & Off-Shore Region Deliveries Order by 3pm Mon-Fri |
Unfortunately, delivery of these product types is not available to remote locations |
| Standard Items* DPD |
Medium Sized Items* DPD Freight or FedEx |
Large or Heavy Items* ArrowXL or BJS (2-Man Delivery) |
Pallet Sized Items* Palletforce |
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|---|---|---|---|---|
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Standard Deliveries Order by 3pm Mon-Fri |
Free 2 Weekday Delivery | Free 2 Weekday Delivery |
ArrowXL - Diary Booking Service (2 Weekday Minimum): White Goods Delivery - £35 per box White Goods Delivery & Recycling - £55 per box (Dishwashers & Laundry White Goods only) Television Delivery - Free BJS - 3 to 5 Weekday: White Goods Delivery - £35 per box White Goods Delivery & Recycling - £70 per box (Dishwashers & Laundry White Goods only) Television Delivery - Free |
2 Weekday Kerbside Delivery - £50 per box |
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Express Deliveries Order by 3pm Mon-Fri |
Next Weekday or Choose-a-Day Standard - £10 for the first box + £3 per additional box Next Weekday or Choose-a-Day Pre-12pm Noon - £15 for the first box + £3 per additional box |
DPD Freight - Next Weekday or Choose-a-Day Delivery - £20 per box FedEx - Next Weekday or Choose-a-Day Delivery - £20 per box |
ArrowXL - Next Weekday: White Goods Delivery - £45 per box White Goods Delivery & Recycling - £65 per box (Dishwashers & Laundry White Goods only) Television Delivery - £10 per box BJS - Express deliveries unavailable |
Express deliveries unavailable |
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Weekend Deliveries Order by 3pm Friday |
£15 for the first box + £3 per additional box |
DPD Freight - Saturday or Sunday Delivery - £35 per box FedEx - Weekend deliveries unavailable |
ArrowXL - Saturday (via Diary Booking Service): White Goods Delivery - £50 per box White Goods Delivery & Recycling - £70 per box (Dishwashers & Laundry White Goods only) Television Delivery - £15 per box BJS - Weekend deliveries unavailable |
Weekend deliveries unavailable |
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Remote & Off-Shore Region Deliveries Order by 3pm Mon-Fri |
2 Weekday Remote Service - £20 for first 2 boxes + £9 per additional box 2 to 5 Weekday Off-Shore Service - £30 for first 2 boxes + £9 per additional box |
DPD Freight - 2 Weekday Remote Service - £20 for first 2 boxes + £9 per additional box DPD Freight - 2 to 5 Weekday Off-Shore Service - £30 for first 2 boxes + £9 per additional box FedEx - Remote deliveries unavailable |
Unfortunately, delivery of these product types is not available to remote locations | Unfortunately, delivery of these product types is not available to remote locations |
DPD: Usually small appliances
FEDEX: Usually hobs, extractor hoods, medium sized appliances and TVs under 60" or £1000
BJS or Arrow: Usually white goods and TVs over 60" or £1000
PALLETFORCE: American fridge freezers & range cookers
With a run time of up to 100 minutes on one battery and multi-cyclonic air filtration trapping fine dust, you can clean thoroughly with the Bespoke Jet™ AI Cordless Stick Vacuum.
Samsung Bespoke Jet™ AI Cordless Stick Vacuum Cleaner 280W Suction Power
• Ideal vacuum cleaner for multiple surfaces and large homes
• The most powerful cordless vacuum with suction power of up to 280W1
• Up to 160 minutes run time (2 removable batteries included)2
• Includes UL Verified₃ AI Cleaning mode for optimal performance
• All-in-one Clean Station™ - self emptying dustbin
Enjoy the most powerful cordless vacuum*
Exceptionally Powerful Cleaning Performance
Clean floors thoroughly with the most powerful cordless vacuum cleaner*. The HexaJet Motor generates suction power of up to 280W* for intensive cleaning of all floors. Multi-cyclonic air filtration traps fine dust. It has a run time of up to 100 minutes on one battery** to clean the whole house.
*Based on testing to IEC62885-4: 2020 standard.
**Run time is based on using the large battery, with a rated capacity of 3970mAh with a non-motorised tool.
Intelligently cleans various environments
AI Cleaning Mode (with Active Dual Brush)
Clean thoroughly with the world’s first UL Verified AI cordless stick vacuum cleaner*. AI mode classifies complex cleaning environments**, such as floor type. It delivers same performance as Mid mode, while saving energy by reducing battery power by 14%*** and increases maneuverability by 6%****.
*AI certification verified by UL Solutions.
**May not work on all surface types.
***Based on internal testing when using the Active Dual Brush using a floor composition of 76% wooden and 24% carpet. In accordance with the IEC 62885-2 Cl. 5.1 and 5.3 standard.
****In accordance with the IEC 62885-2 CL. 7.3.9 standard.
Intelligently cleans various environments
AI Cleaning Mode (with Slim LED Brush+)
Clean thoroughly with the world’s first UL Verified AI cordless stick vacuum cleaner*. AI mode classifies complex cleaning environments**, such as floor type. It delivers same performance as Mid mode, while saving energy by reducing battery power by 21%*** and increases manoeuvrability by 8%****.
*AI certification verified by UL Solutions.
**May not work on all surface types.
***Based on internal testing when using the Slim LED Brush+ using a floor composition of 76% wooden and 24% carpet. In accordance with the IEC 62885-2 Cl. 5.1 and 5.3 standard.
****In accordance with the IEC 62885-2 CL. 7.3.9 standard.
Easy and hygienic to empty and charge
All-in-one Clean Station™
Empty easily and hygienically with the all-in-one Clean Station and charging unit. “Air Pulse” technology empties the bin, removing 99% of hair* and trapping 99.999%** of fine particles without dust escaping. With Air Spin edge technology, a cyclone spins powerfully to remove hair without tangling and emits only clean air as it automatically shuts the dustbin.
Strong suction power, greater mobility
HexaJet Motor
Clean effectively and effortlessly. Light* yet powerful HexaJet Motor has an innovative design, optimizing its air flow and efficiency, and 10 year warranty on Digital Inverter Motors**. It spins at up to 132,000rpm, delivering up to 730W*** of input power and up to 280W**** of suction.
* VS9000 motor: 205g. New motor: 150g.
** The 10 year parts warranty excludes labor costs and is only applicable to Digital Inverter Motors sold from January 2023. See the full terms online.
*** Based on internal testing in accordance with the IEC60335-1 Cl. 10 standard.
****Based on testing to IEC62885-4: 2020 standard.
Extreme suction power & clean air
Jet Cyclone
Enjoy clean air and extreme suction power with the Jet Cyclone's high-efficiency, multi-cyclone structure. An optimal air path reduces air resistance and 10 cyclones, with 28 air inlets, minimise the loss of suction. It also hygienically traps fine dust that is sucked into the vacuum cleaner.
Clean up to 100 minutes* on one battery
Removable and More Powerful Battery
Clean non-stop for much longer with a large capacity battery that works continuously for up to 100 minutes*. The battery is also inter-changeable with a lightweight battery for easier daily cleaning. It retains 70% of its original performance up to 500 cycles** and has a 2 year warranty***.
Clean as quickly & intensively as you need
Battery Mix & Match
Choose how you clean to suit your daily routine or needs. You have the flexibility to mix and match by selecting from 2 types of interchangeable batteries. Use a large capacity battery to clean-up your whole home or swap to a powerful but lightweight battery for quick daily or spot cleaning.
Powerfully cleans dusts on carpets and hard floors
Active Dual Brush*
Powerfully cleans dust on any floor for improved cleaning with the Active Dual Brush’s high torque. A soft roller picks up dust on hard floors, and durable bristles clean pet hairs from carpets effectively. LED lighting highlights dust wherever you vacuum, and intelligent AI mode optimises suction power and rotation speed, conserving battery life without losing power*.
*Based on internal testing when using the Active Dual Brush using a floor composition of 76% wooden and 24% carpet. In accordance with the IEC 62885-2 Cl. 5.1 and 5.3 standard.
Intelligent cleaning on hard floors
Slim LED Brush+*
Pick up fine dust on hard floors with a Slim LED Brush+. It is easy to manoeuvre and LED lighting highlights dust in dark areas. An anti-tangle roller on the front also reduces the amount of hair getting tangled*. And it works with AI mode to intelligently optimise the cleaning performance.
Extra filtration to release clean air
99.999% Multi-layered Filtration System
Release clean air with a 99.999% Multi-layered Filtration System that traps 99.999%* of dust**. A main cyclone and metal mesh grille filter pick up large dust particles. The Jet Cyclone and micro filter then catch fine dust. Finally, a fine dust filter traps micro dust** that can easily escape.
* Based on internal testing, in accordance with the IEC 62885-2, CL.5.11 standard, using the Jet mode. Results may vary depending on actual usage.** Refers to dust particles in the size range of 0.5 to 4.2µm.
Mop Hard floors with dual wet pads*
Spray Spinning Sweeper (optional accessory)*
Clean hard floors easily with the upgraded Spray Spinning Sweeper* featuring Dual wet pads that spin at 260rpm for 100 minutes** and are larger and heavier*** for effective cleaning. The water tank and micro fibre pads are made of anti-bacterial materials that prevent the build-up of over 99% of certain bacteria for hygienic cleaning****.
*Spray Spinning Sweeper is not included with the product and must be purchased separately.
**The brushes and accessories will differ with each model.
***The stated run time applies to “Wet” mode when using a large capacity battery and the Spray Spinning Sweeper.
****Based on testing by Intertek, in accordance with the JIS Z 2801 and AATCC-100, JIS-L-1902, KS K 0693 and AATC-147 standard. Prevents and deactivates the build-up of 99% of Escherichia coli and Staphylococcus aureus bacteria.
Easy to empty & fully washable dustbin
Washable Dustbin
Keep the dustbin hygienically clean and empty the vacuum cleaner easily. The whole 0.5L dustbin, including the multi-cyclone system, is fully washable, so it can be kept clean and fresh*. It can also be removed easily without detaching the pipe from the body, so you can simply tip out the dust.
* After cleaning, dry the fine dust filter completely for more than 24 hours in the shade before use.
Captures hard to remove pet hair
Pet Tool +*
Easily pick-up pet hair without tangling from carpets, sofas, beds and mattresses. The Pet Tool +* is optimised for picking up pet hairs that are often thin and easy to miss, and the rotating brush is enhanced by a combination of a rubber nozzle and bristles**. With a V-shaped drum collecting hair in the centre and cutting it up with a self-cleaning grinder***.
* The brushes and accessories provided will differ to suit the components of each model.
** Pet Tool+ may damage surfaces if left spinning in a small area for a long time.
*** Some hairs may remain occasionally.
Uniquely optimised performance & maintenance
Smart Wi-Fi
Customise the vacuum cleaner for optimal cleaning and convenience. Using the SmartThings App*, Smart Wi-Fi lets you adjust and manage functions and settings. It also tracks and reports on your cleaning history. And smart self-diagnosis checks its status and gives a customised maintenance guide.
Light & ergonomic for effortless cleaning
Telescopic Pipe
Clean your home effortlessly with easy control and movement. A lightweight design ensures maximum usability and reduces the strain on wrists. You can also adjust the Telescopic Pipe’s length across 3 levels to get the most ergonomically comfortable. So you can easily clean all around the house.
Keep your accessories neat and safe
Accessory Cradle*
Store brushes and accessories neatly in the Accessory Cradle*. It means they are easy to find and can be stored more space efficiently. You can also carry them easily wherever you need. It also includes a separate battery charging kit**, so you can easily charge additional batteries anywhere.
* The brushes and accessories provided will differ to suit the components of each model.** May vary depending on the product specification.
Intuitively check status with a glance
LCD Digital Display
Control and maintain the vacuum cleaner more intuitively with an LCD digital display, which supports various languages. At a glance you can see the suction level and remaining battery time*. And it alerts you to problems and offers solutions. When charging, it shows how much it’s been charged.
General Information |
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|---|---|
| Body Colour | Black Chrometal |
| Point Colour | Satin Black |
| Digital Inverter Motor | Yes |
Performance |
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| Max Consumption Power | 730 W |
| Running Time | Up to 160min (Stated run time applies to the minimum power level with a nonmotorized tool attached using 2 batteries) |
| Max Suction Power (Set with Battery) | 280 W with VCA-SBTC97 battery |
| Noise Level | 87 dBA |
| Dust Collection Type | Multi Cyclone |
| Number of Cleaning Modes | 5 |
| Dust Capacity | 0.5 L |
| Display Type | LCD |
Smart |
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| WiFi Embedded | Yes |
| AI Cleaning Mode | Yes |
| SmartThings App Support | Yes |
| Voice Control | Bixby support - English(US,UK,IN)/French/German/Italian/Spanish(ES,LATAM)/Portuguese(BR)/Chinese(Mandarin)/Korean |
| Self-Diagnosis | Yes |
| Customised Setting | Yes |
| OTN Update | Yes |
| Maintenance Guide | Yes |
Battery |
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| Battery Type | Li-ion |
| Voltage | 25.2 V |
| Charging Time (Large capacity battery / Light weight battery) | 300min / 210min |
| Detachable Battery | Yes |
| Quantity | 2 EA |
| Charging Station | Clean Station |
Brush |
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| Main | Active Dual Brush |
| Main (Others) | Slim LED Brush+ |
Accessories |
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| Accessory 1 | Pet Tool+ |
| Accessory 2 | Combination Tool |
| Accessory 3 | Extension Crevice Tool |
| Accessory 4 | Flexible Tool |
| Accessory 5 | Accessory Cradle |
| Accessory 6 | Battery Charging Kit |
Clean Station Detail |
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| Consumption Power | 1300 W |
| Dust Bag | 3 EA |
| Dust Bag Capacity | 2.0 L |
| Dimension (WxHxD) | 300x850x300 mm |
| Dust Bag Full Indicator | Yes |
| Weight | 6.4 kg |
| Wi-Fi On/Off Indicator | Yes |
Filter |
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| Exhaust | Fine Dust Filter |
| Pre-Motor | Yes |
Convenience Feature |
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| Spinning Cyclone | Yes |
| Washable Dust Bin | Yes |
Physical |
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| Dimension (Net) | 250x1036x243 mm |
| Dimension (Set) | 350x1192x300 mm |
| Dimension (Package) | 412x931x374 mm |
| Weight (Net) | 2.79 kg (with VCA-SBTC97S battery and Slim LED Brush+) |
| Weight (Set) | 9.2 kg |
| Weight (Package) | 16.4 kg |
